Terms of service

If you wish to return the product, you will have up to 30 days to do so. 

Return instructions:

1. Place the product in its packaging with the original label, as received. For hygiene reasons, we will not accept returns of products that have already been worn.
2. Fill out the attached form and include it in the package. DOWNLOAD HERE
3. Send to the following address:

SPORCKS
CALLE LAURI VOLPI 6 BAJO,
46110 BURJASSOT
VALENCIA, SPAIN 

*The buyer will be responsible for the payment of any fees requested during the return process. 

Once the returned product is received and approved, we will issue a refund via the payment method used for the purchase.

WARRANTY

If you receive a product in poor condition, please contact info@sporcks.com. Sporcks will bear all costs incurred and seek a solution as soon as possible.

EXCHANGES

If you wish to make a change, simply return your order and place a new one. Contact our customer service to receive a free shipping coupon for your new order.

 

SHIPPING AND RATES: SHIPPING AND RATES.

Shipping to Spain

We offer free shipping to Spain on orders above €40. Otherwise, shipping costs €3.99. Orders will be shipped in 1–2 business days.

*Canary Islands included; however, shipping times may be longer than expected due to local customs procedures.

Shipping to Europe 

• Standard shipping

We offer free shipping to all European countries on orders above €55. For orders €55 and below, shipping costs €7. Sporcks will cover any additional fees and taxes to process the shipment. Once the order is processed, there will be no other charges. Estimated shipping time is 4 to 6 business days.

Orders shipped to Turkey, Norway, Iceland, and Switzerland may be subject to special tariffs upon arrival. Such additional charges are not the responsibility of Sporcks.

• Express Shipping

We offer the option of express shipping via DHL Express service, with a fixed cost of €15. Orders will be shipped in 1–2 business days. Orders placed before 12:00 p.m. (Monday to Friday) will be shipped that same day.

Shipping to the rest of the world

• Standard shipping

Shipping outside Europe includes free shipping on orders over €100. For orders below this amount, the shipping cost will be €9. Additional charges, such as customs duties or taxes, that may be applied upon arrival at destination are not the responsibility of Sporcks. For example, in the case of the United Kingdom, it is possible that before receiving the package, an additional charge related to taxes or duties may be payable.

• Express shipping

We offer the option of express shipping via DHL Express service, with a fixed cost of €15. Orders will be shipped in 1–2 business days. Orders placed before 12:00 p.m. (Monday to Friday) will be shipped that same day. 

In case of longer than expected delay, do not hesitate to contact us at info@sporcks.com.